At the SupportICT we respect the privacy of customers and visitors to our website/or use our applications. This policy is concerned with how we collect information, what we do with it and what controls you have.
What information is collected?
We collect information from the devices and networks that you use to access our website and/or our applications. Information collected by us may include:
- Personal details that you enter and submit, for example, your name, your e-mail address, your company name and your telephone number from the “Contact” page.
- Your IP address, your mobile device, referrer, web pages and any other information stored in logs.
- As part of the applications data collection process, the GPS of the location may be captured automatically.
- Session information stored in cookies.
- The applications store user preferences which the user can change on taking the preferences option within the mobile application.
What is this information used for?
- To provide you with our solution.
- To follow up with you by email or phone.
- To respond to your emails.
- To provide customer service.
- To send periodic emails.
- For any other purpose for which the information was collected.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties usage information for our site. This does not include third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
How do we protect your information?
Our servers are located in secure facilities certified to ISO27001. We have enabled HTTPS access to our website. When our applications communicate with our website to request and send information, that information is sent using HTTPS. Access to some parts on our website is also password-protected. Please understand that the Internet is not a secure environment, so ensure your password is strong and regularly changed. We reserve the right to force you to change a password on a regular basis and/or require or force the use of two factor authentication. Where you or we have provided a password enabling you to access parts of our websites or use our services, it’s your responsibility to keep this password confidential. Please don’t share your password with anyone. Passwords provided by us to specific functionality may have a limited number of logons and/or time expire. For more on password control see NCSC Guidance.
Unfortunately, the transmission of information across the internet isn’t completely secure and whilst we do our best to try to protect the security of your information we can’t ensure or guarantee that loss, misuse or alteration of information won’t occur whilst you or we are transferring this information. In particular we would draw your attention to using third party networking services and strongly recommend that you make use of a Virtual Private Network (VPN) service when on third party networks, especially third party WIFI.
Using our social media pages
While this statement covers our privacy practices and how we will use any information collected from our websites and social media pages, it doesn’t cover how providers of social media websites will use your information.
You should read the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.
Posting content on our websites and social media pages
Remember that the internet provides instant worldwide access. Any information that you provide will be worldwide instantly.
We don’t moderate our website. We require you to comply with our terms and conditions for data you may add to our web site. If you post comments about other people it’s not only your privacy that is at stake. Protect your friends’ privacy and reputations. Be careful about uploading any content that may show you or your friends in compromising situations and be aware that other users may abuse the content you have provided.
Please don’t provide information about yourself or other people unless you’re sure you and they are happy to have it made public. In particular, don’t provide any information about others without their consent where that information might identify them, such as:-
- Tagged photos
Under no circumstances make public other peoples’ home address, email addresses, contact numbers or any other details that might identify them like National Insurance number or Medical ID.
Cookies and how they benefit you
- Make our website work as you’d expect
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks
- Continuously improve our website
- Limit access to the site for restricted countries, users, domains, organisations
How long do cookies last?
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
- Some date in the future – Might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time
- When you close your browser – Called a session cookie, the next time you start your browser these will have vanished
- Some date in the past – This is how the server asks a browser to remove a previously-stored cookie
- Remembering if you have accepted our terms and conditions
- Remembering if you have logged onto the site and used it within a certain timescale
- Remembering if we have already asked you certain questions (e.g. you declined to use our application or take a survey)
- Pass details across to another tab, or instance, of the same browser
- Track where you are in a download so we can resume an interuptted download at the correct place
- There is no way to prevent these cookies being set other than to not use our site.
You can use some browsers in privacy mode where any cookies used are not kept after all instances of that browser in privacy mode are closed properly.
Anonymous visitor statistics cookies
Advertising or Targeting cookies
We do not use advertising or targeting cookies.
Third party functions
Disabling these cookies will likely break the functions offered by these third parties
Turning Cookies off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
You may have concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. You may also limit the details kept about you by using the “Do not track” option available in most browsers, use a third party browser plugin to alert you to want cookies are being used such as Ghostery, or make sure you clear down dynamic data created by your usage with products such as CCleaner from PriFORM. In all such cases make sure you fully read and configure these products as they also make changes to other data made available to you or stored on your device.
This page will hold the latest information regarding our privacy and fair processing policy, it will be updated from time to time to reflect the latest view of what we do with your data. Please check back frequently. By continuing to access or use our website and/or mobile applications, you are agreeing to the updated policy.
Last updated: November 2017